Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

           

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

You can set your address, phone number, email and site description in the settings tab.
Link to read me page with more information.

IMG_0142.JPG

Area rug FAQ

Browse our most popular questions related to products on this site and the rug industry or submit your own with the form provided.


What kind of rugs are sold on this website?

We only sell high quality rugs hand-knotted rugs from India and Nepal in classic designs and the best modern patterns we can find made with quality fibers.

Will I get the rug in the picture?

Yes. Each piece is unique and we will send you the rug you see on the website.

Why do I see 5 days and 21 days for shipping?

Most rugs ship within 5 days. Delivery times are typically within 21 days depending on customs. All shipping and customs charges to the United States are included in the prices shown.

What is the difference between hand-knotted and handmade rugs?

All hand-knotted rugs are handmade, but all handmade rugs are not hand-knotted. To be called hand-knotted, the entire pile must be made knotted onto a warp and weft on a loom.

What other types of rug constructions are there?

Other types of handmade rugs include hand loomed, hand tufted, hooked rugs, some shags and flat-weaves. There are also machine-made, power-loomed and machine tufted rugs that are not made by hand at all.

What are the advantages of hand-knotted construction?

Hand-knotted rugs are the most durable, are always made with high quality materials and like anything made by hand, it has a character that cannot come from a machine made rug.. There are a few types of knots used for our various rugs (Persian, Tibetan, Turkish), and many different knot densities. Rugs with lower knot densities typically have a deeper, thicker pile, while rugs with higher knot densities will allow for a more detailed pattern. 

What is the meaning of the terms Oriental rugs, Persian rugs and Persian designs?

Oriental rugs is a bit of a misnomer, but is used to refer to any hand knotted rug from anywhere along the Silk Road from China to Turkey. Persian rugs must be from Persia, today called Iran. Persian designs have been copied, emulated, and adapted on by all of the rug making communities all along the Silk Road, so a rug with a Persian pattern could be made anywhere.

What are the rugs made of?

Most high end rugs are made of wool often with silk and art silk accents. The foundation of the rugs are cotton, and the fibers that make up the pile are knotted onto the cotton foundation, making it very durable and able to last generations.

Do all rugs have fringe?

The fringe is the visible part of the rug’s foundation. The cotton is strung onto a loom as the warp and weft, and the knots that make up the pile are knotted onto this cotton. The fringe is sometimes bound or hidden in a fringe pocket, but the foundation is still there, even if the fringe is hidden.

Do I need a rug pad?

While it is not required, it’s highly recommended. Rug pads can prevent slipping and possibly injury and it protects the rug from premature wear.

What is meant by the light side and dark side of a rug?

The pile of hand-knotted rugs lays in one direction and light is reflected less if the viewer is looking into the leaning nap, and it will look brighter when looking with the nap.

How long will my rug last?

With proper care, hand-knotted rugs can last generations.  

How should I clean my rug?

Standard care such as vacuuming can be done daily to monthly. Spot clean as needed, and steam clean or take to a professional every few years or if excessively soiled.

Can my rug fade?

All fibers can fade or degrade with exposure to UV light. Coatings on windows can minimize fading, and rotating can even fading for rugs near windows or that are exposed to direct sunlight. Rugs shown here use higher quality fibers which are less prone to fading than cheaper fibers with cheaper dyes.

What kind of wool is used?

We only select rugs that use wool from New Zealand, and the Himalaya region. Wool from these regions is high in lanolin, which creates a fiber higher in strength, durability, softness, and stain resistance.  Within these 2 broad categories there are many variables including: staple length, semi worsted, single and multi-ply yarns.  The price of the rug is directly correlated to the quality of the fibers used and the knot density of the construction.  

What fibers besides wool are used?

Natural silk (made from the cocoons of the mulberry silkworm) has been used in rugs for millennia, and typically is used in high-end rugs due to the cost of the material, and the fineness of the fibers. The fineness of silk yarns usually indicate that the construction of the rug requires many small knots.
Art Silk is a catch-all term that includes various artificial silks such as, viscose, bamboo silk, modal, banana silk and lyocell. All of these fibers are manufactured from cellulose fiber, but the manufacturing process and the source of the cellulose varies.
Bamboo silk is one of the more popular types for use in rugs because it has a very soft and silky feel, has a nice sheen and is quite durable and stain resistant. Bamboo is preferred for its sustainability as it is a fast-growing plant in the grass family, that is easily replanted and removes CO2 from the atmosphere as it grows. All artificial silks are similar to cotton in their properties, and can be spun into thicker yarns than real silk. This, combined with the lower price as compared to real silk, makes it ideal for using in rugs that have the a similar look and feel of natural silk rugs without the cost.